What do you mean by an Interview?

An interview is a process by which one can judge that the person being hired by him is up to the mark for the job or not. An interview is a pre-assessment of the person who is going to work for the company. In this article of mine I am going to check on those points where a person gets stuck especially for those who want to go for the BPO Industry.

First of all we need to know about what is a BPO industry and does it work. The full form of the BPO Industry is Business Process Outsourcing Industry. It’s a kind of industry in which the business of one company is outsourced (handed) to another company for the management of their clients and even for making sales and appointment for the respective company. For example, suppose that we have Airtel as a service provider for the cell phone communication. It gives its process to another company known as IBM to manage its clients and to generate leads for Airtel consultants for the sales of their cell phone connections. Then this company IBM hires some people known as Customer care Executives, Technical Support Executives and many more to handle their process for Airtel post paid and prepaid products. To get job in this kind of industry is very easy and difficult as well. Here I am listing some of the views of mine to clear the interview. These interviews are just the work of some tactics that are to be learnt in a proper manner.

These Interviews are generally having 4 rounds:-
Group Discussion (G.D.) round.
Aptitude Test
H.R. round
Operations Round (Opps. Round)

In these types of interviews all the four rounds are the elimination rounds.

Group Discussion or the GD round
In this round the HRs find out those people who are the best in their fluency of English and are confident enough to face a crowd of people standing in front of him. Those who are confident enough are selected to move for the second round.

Aptitude Test
Aptitude Test we need to secure minimum of at least half of the marks of the total number of questions to qualify to next round that is the HR round.

H.R. round
In the third round the HR of the call centre asks you about your profile and about the matter written in Curriculum Vitae or in your Resume. He finds the confidence in you for that specific job.

Operations Round (Opps. Round)
The fourth and the last round is the Opps. Round or the Operations Round. In this round the Operations Manager of that particular process checks upon your communication skills and the accent you are using while speaking.

Tips to clear all the four phases of the interview.
For the first round we need to be confident while speaking on any topic. We should not hesitate while speaking and we should not make any pauses in our speech because all these count to your selections. If you are not able to speak on the topic that they gave you, then, ask for about a minute or so to think on the topic and then start slowly on the topic. REMEMBER: - Start it in a good manner and finish it with a conclusion that should be impressive so that it leaves a good impression on the interviewer.

For the fourth round that is the Opps. Round remember to be in your neutral accent of your speech do not use any kind of accent such as the American Accent or the UK Accent or the Australian Accent. If you speak in any Accent because this will prove to be fatal for you. This might lead to your rejection.

If you have any kind of your problems that you cannot work in night shifts or rotational shifts do not disclose until your training is complete because this amounts to disqualification of your training or you might not be able to get the offer letter for your joining because they want people who can work for them in shifts and at what ever time they give to you. But if you are into the company and you have completed the training then they will have to make arrangements for you people. That’s the best way to keep you at the safest side and also to solve problems.

By: Manav Swahney

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